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POLICIES

CANCELLATION / NO SHOW

All cancellations or rescheduling must be made at least 24 hours in advance. Failure to do so will result in a cancellation fee of 50% of the total service booked.

No shows will be charged 100% of the missed appointment.

These fees are non-refundable and do not go towards any future appointments.

You will receive automated reminder/confirmation texts regarding your appointment.

EXTENSIONS

New Installs -

A 50% non-refundable deposit is required to secure a new install appointment. 

Rescheduling must be made at least 24 hours in advance. Failure to do so will result in an additional $75 late cancelation fee. Your initial deposit will go towards your next appointment.

Please note, pricing on my website is estimated. Your custom investment is narrowed down during the consultation and is based on your hair needs and goals. 

PUNCTUALITY

I provide a 15 minute grace period for all appointments. Clients who arrive after this grace period may be required to modify the service booked or reschedule due to timing purposes. A late cancellation fee is required in the case of rescheduling. 

SERVICE ADJUSTMENTS

I strive to provide my clients with the highest level of satisfaction possible.

If you are experiencing any challenges with your new cut, color or extensions, please contact me within 7 days of your visit. I will schedule a one time adjustment at no additional cost. This only applies to technical concerns. If you decide to go in a different direction that originally discussed, this policy does not apply. 

I do not offer refunds.

WHITNEY HAIR CO.

​(706) 478-7002

619 17th St. Suite A, Phenix City, AL 36867

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